Privacy Policy

• We process the files you upload to perform the conversion you request and then make the output available for download.
• We store files for a limited time based on your plan and then delete them from primary storage.
• We use usage logs to prevent abuse and keep the Service reliable. We may also use analytics and advertising features if enabled.

The information we collect depends on how you use the Service (for example, anonymous usage versus creating an account).

A. Information you provide

• Account information: email address, password (stored as a hash), and optional profile details like name and locale.
• Billing information: subscription status and identifiers associated with your payment method. Payment card details are handled by our payment processor (for example, Stripe) and are not stored on DocVert servers.
• Support communications: the information you include when you contact us (for example, emails to support and any files you choose to share with us for troubleshooting).

B. Files and job data

• Uploaded files and output files generated by the Service.
• Conversion settings and metadata required to run a job (for example, selected tool, parameters, and file type/size metadata).
• Malware scan results for uploaded files to help protect the Service and our users.

C. Usage, device, and log data

• Usage and diagnostics: pages visited, feature usage, job creation/processing events, error logs, and performance data.
• Device and connection information: IP address, user agent, and similar information typically provided by browsers and API clients.
• Anonymous access tokens: if you use the Service without an account, we may generate a random access token to allow you to check status and download results for your job.

• Provide the Service: accept uploads, run conversions, and deliver results.
• Operate and secure the Service: malware scanning, abuse prevention, rate limiting, troubleshooting, and incident response.
• Manage accounts and billing: authentication, subscriptions, customer support, and communications about your account.
• Improve the Service: understand usage patterns, fix bugs, and improve performance (including through analytics when enabled).
• Comply with law: meet legal, regulatory, and contractual obligations.

We do not sell personal information. We share information only as described below.

• Service providers: we use third parties to help us run the Service (for example, object storage, hosting, payment processing, analytics, and advertising). These providers process information on our behalf and under appropriate safeguards.
• Payment processing: payments are handled by our payment processor (such as Stripe). Your payment details are processed under the payment processor’s policies.
• Webhooks: if you configure webhooks, we will send event payloads to the URLs you provide. You are responsible for those endpoints and for how you handle any data you receive.
• Legal and safety: we may disclose information to comply with law, respond to lawful requests, or protect DocVert, our users, or the public.
• Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

We use cookies and similar technologies (like local storage) to operate the site, remember preferences, measure traffic, and show ads when enabled.

• Preferences: we store your theme choice in local storage.
• Analytics: if enabled, we use Google Analytics to understand site usage.
• Advertising: if enabled, we may display Google AdSense ads, which may use cookies or similar technologies to measure ad performance and personalize ads.

You can control cookies through your browser settings and through any controls offered by third parties (for example, Google’s ad settings). Disabling cookies may impact some features.

Some browsers offer a “Do Not Track” signal. We do not currently respond to Do Not Track signals in a standardized way.

DocVert is a conversion service, not a file storage product. We retain uploaded and generated files only for a limited time to support processing and download.

After the retention window expires, we delete associated file objects from primary storage and remove related database records as part of periodic cleanup. Deletion from backups (if any) may take longer.

If you want your account data deleted, contact us at support@docvert.com.

We use reasonable administrative, technical, and organizational measures designed to protect information. For example, data is transferred using encrypted connections (HTTPS/TLS), and uploaded files may be scanned for malware.

No system can be 100% secure. Please keep your download links, API keys, and account credentials confidential.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing.

• Account settings: you can update certain profile information from your account settings.
• Analytics/ads controls: you can manage cookies in your browser and use third-party opt-outs where available.
• Data requests: email us and we’ll respond in accordance with applicable law.

EEA/UK legal bases (GDPR)

If you are located in the EEA or UK, we process personal information based on one or more of the following legal bases:

• Contract: to provide the Service you request.
• Legitimate interests: to secure, maintain, and improve the Service.
• Consent: where required for certain cookies or marketing communications.
• Legal obligation: to comply with applicable laws.

California notice

If you are a California resident, you may have rights to know, delete, and correct certain personal information, and to opt out of certain “sharing” for targeted advertising. We do not sell personal information. We may use third-party analytics and advertising services, as described above.

To exercise applicable privacy rights, contact us at support@docvert.com. We may need to verify your request before completing it.

We may process and store information in the countries where we and our service providers operate. These countries may have data protection laws different from your jurisdiction.

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we’ll take appropriate steps.

We may update this Privacy Policy from time to time. If we make material changes, we’ll post the updated policy and update the “Last updated” date above.

Questions about this Privacy Policy? Contact us at support@docvert.com or visit our Contact page.

Service URL: https://docvert.com